What should I do if my sports equipment shipment arrives late? This is a common question that we at RunRex Sports Shipping receive from time to time. This comes from concerned sportspeople and teams that are shipping their shipment with us for the first time and are worried about the shipment arriving late.
Most sports are time-bound and that is something that any sane shipping company must be aware of. Any shipment company that values its customer will therefore work around the clock to ensure that the sports equipment arrives to the designated destination on time. This does not happen all the time though. Sometimes things don’t go as planned and delays happen. As we all know, most courier companies work in conjunction with major airlines to facilitate the smooth movement of cargo and shipments. Due to bad weather and many other inconveniences, flights are bound to delay from time to time and this means that even the much needed sports equipment shipment will be delayed. These are situations any sports team dreads because they tamper with the preparation of the team for upcoming games and sometimes the delays are so bad that the teams are forced to pull out of the games completely. These are things that every shipping company strives to avoid but as earlier mentioned, at one point in life, they will happen to you or someone close to you. So, what should you do if your sports equipment shipment arrived late? Here are a few insider tips on what to do in such instances;
1. Follow up
The first step to do when your shipment delays, is to follow up with your courier company. A good shipment company will always notify you if they anticipate any form of delay in delivering the shipment to you the owner. Sometimes, even the shipping companies don’t see the delays coming though. They therefore are not able to notify you on time. If you realize that the shipment is taking longer than expected to arrive, please contact the company and follow up on the same. Ideally, no shipment should delay by more than 12 hours unless something terribly went wrong somewhere. Give the company a call and explain to them the urgency of the matter to you. A good company will ask you to remain calm as they track your shipment within their system. They will then notify you on the expected time of arrival and any ramifications that come with the late arrival of the shipment.
2. Organize for a backup
If you can, please organize for a backup. Unless it is something too expensive to buy at the time, it is advisable for you to stay ahead by getting a viable backup. Even if the shipment arrives too late, you will still take part in the event as you wait to talk to the shipping company about the late arrival of your gear.
3. Claiming compensation
I have worked in a shipping company for close to 10 years now and I know the rules pretty well. On matters compensation, shipping companies are always willing to compensate their clients for any inconvenience. They do this because they don’t want to lose any client and this is the best way to say sorry.
In Sports RunRex Shipping, there is always an on time guarantee for all the clients because we are concerned about athletes getting their gear on time. RunRex understands the frustration of not receiving the sports equipment on time and always work around the clock to ensure that the equipment get to the designated location on time. In the rare event that the shipment delays- I say rare because during my time here, it has happened less than 10 times- the company always offers favourable compensation.
As an athlete, RunRex understands that nothing can make up for missing a certain sporting event especially if you were perfectly healthy. RunRex however offers a $350 on-time guarantee to all customers to serve as a compensation. In the event that the gear arrives later than the quoted arrival date and time, Sports RunRex gives $350 as a compensation for the inconvenience. $350 can only do so much but it is a better compensation than saying sorry in an email. The $350 can come in handy if you had already acquired backup gear. This is another reason to always ship with RunRex.
There you have it. In case your sports equipment shipment arrived late, you are eligible for compensation if you shipped with a legit company like RunRex. If you shipped with a rogue company because you wanted to save money, then you might end up getting nothing at all in the end and will even miss the event. If you are in the United States and are looking for the best sports equipment shipping company to work with, then RunRex Sports should be your preferred choice always.